Return and Refund Policy

 

How can I cancel my order?

To cancel your order that has not been shipped yet, click "User Name" on the top right of our site. Click on "Order Problem Notification / Tracking" on the page. We ask you to inform us using the section.

Our Customer Service Department will make the necessary cancellation and refund, if any, as soon as possible.

 

The product in my order is broken. What should I do?

 

For the products you buy from our site, for the products that break down within 30 days of receiving them, please click "To Your User Name" in the upper right part of our site. Click on "Order Problem Notification / Tracking" on the page. We ask you to inform us using the section.

Our Customer Service Department will give you the support you need as soon as possible.

You can deliver the products that are determined to be defective against the cargo company with payment.

This process can take from 1 to 7 working days.

In such cases of failure, the invoice of the defective product must be sent in its original packaging with all its additional equipment.

All the products we sell are under the guarantee of the importer or manufacturer company, and in case of malfunctions exceeding 30 days from the date of receipt, the repair or replacement processes are carried out by the guaranteeing company and its authorized services.

 

What are the return conditions?

You can find the items that must be complete in the products you send for return below. If any of these are missing, product returns are not accepted.

1 - A detailed explanation note stating the reason for your return.

2 - In case you return all of the products included in the invoice, you must complete and sign the information in the return section at the bottom of both copies of the original invoice and send it back to us together with the product.

Or

In case you return only some of the products on the invoice, you must fill in the information in the return section of the second copy of the original invoice completely and send it back to us with the product in a way that you can keep the first white original.

Otherwise, your refund will not be completed.

3 - If the product/products you want to return have been invoiced to your company, you must send them together with the RETURN INVOICE to be issued by your company when returning them. RETURN INVOICE should be issued exactly as the invoice received. Order returns whose invoices are issued on institutions will not be processed unless a RETURN INVOICE is issued.

4 - Returns must be made completely and undamaged with the original box or packaging, all documents and all accessories that came with the product. Returns of products whose original box/packaging has been damaged, have lost their resaleability feature and cannot be purchased by another customer are not accepted. In this case, we kindly ask you not to affix a shipping label on the original box or to apply duct tape. Otherwise, the refund will not be processed

Who pays for return shipping?

A note attachment stating the reason for your return within 14 (Fourteen) days from the date of delivery, and the original issued by Yenistoksuz.com, without destroying, using, or impairing the resaleability of the product, which you purchased through Yenistoksuz.com site. After you have filled out and signed the information in the return section at the bottom of the invoice completely (in accordance with the Tax Procedure Law No. 385, the return section at the bottom section must be filled and signed)  you can return  If you return all the products on the invoice, two copies of the original invoice should be sent, and if you return some of them, only the second copy of the original invoice should be sent.

A RETURN INVOICE must be issued by the institution for the products purchased by the institution.

ATTENTION, After your return application is approved, send the product with paid shipping.

 

I want to return the product(s) in my order. What should I do?

 

A note attachment stating the reason for your return within 14 (fourteen) days from the date of delivery, without destroying, using, or impairing the resaleability of the product, which you have purchased through Yenistoksuz.com site, and a note attached by yenistoksuz.com. After you fill out and sign the information in the return section at the bottom of the original invoice completely (Verse No. 385)In accordance with the GI Procedure Law, the return section in the subsection must be completed and signed)  you can return  If you return all the products on the invoice, two copies of the original invoice must be sent, and if you return some of them, only the second copy of the original invoice must be sent. A RETURN INVOICE must be issued by the institution for the products purchased by the institution.  It is very important that you read the following procedures carefully for details.

 

When it is determined that the products delivered to our technical service comply with all return conditions, the return processing period will be started and the refund of the product amounts will be processed within 3 working days at the latest. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds required for purchases made on our site are made to your credit card if you have made your purchase with your credit card, and to your wallet on our site if you have made your purchase via Wire Transfer/EFT.

The refunds made to your wallet are transferred to your bank upon request. Refunds made to credit cards are reflected in the account within 1–3 weeks at the latest, and payments made by wire transfer/eft within 1 week at the latest.

As the return of some products is not possible unless deemed appropriate due to certain conditions, we expect our customers to be sensitive about this issue.

Except for defective or defective products during delivery, products that cannot be returned due to their nature and that are sensitive in terms of hygiene by coming into direct contact with the body during use (in-ear or over-ear headphones, etc.), copyable products (such as DVD, VCD and CD). .) and disposable products, if the original packaging is opened and damaged due to reasons caused by you (falling, hitting, etc.) such as user error, toys and similar categories that are damaged quickly cannot be returned.

To start the return process, click "To Your Username" from the upper right part of our site. Click on "Order Problem Notification / Tracking" on the page. We ask you to inform us using the section.

Our Customer Service Department will provide you with the necessary support as soon as possible and initiate the return process.

 

 

Is it possible to apply for my new purchases even if you do not refund the product price?

Since the payments you make for your purchases on our site are related to the order number of the purchase you have made, you cannot use the payment you previously made for a returned product for a different product.

The refund of the payment you made for the returned product is given to your Bank account, Credit Card or gift voucher.

 

What are non-refundable/exchangeable products?

Products that cannot be returned due to their nature can be listed as follows.

Products that are sensitive in terms of hygiene by coming into direct contact with the body during use, disposable products, reproducible software and programs, products that deteriorate quickly or expire, and all kinds of software and programs, DVD, VCD, CD and cassettes, computers and stationery consumables (toner, cartridge, ribbon, etc.). 

In addition, the use of the right of withdrawal for all kinds of cosmetic products with a portable computer with the original operating system installed by the buyer is subject to the condition that the packaging of the product is unopened, intact and the product has not been used.

In addition, it is not possible to return the products that have gained personal qualities by making modifications, changes or additions, in line with the demands of the purchaser before the order.

 

What Are My Right of Withdrawal?

Right of Withdrawal and Return Process Information

What is the Right of Withdrawal?

Pursuant to the Law on the Protection of the Consumer (“Law” numbered 6502 and entered into force on 28.05.2014), the buyers can use their right of withdrawal within 14 days from the date of receipt of the product without giving any reason and "without paying the shipping fee". have the right to return the products.

How to Use the Right of Withdrawal

The buyer must notify the seller that he wishes to return the product within 14 days from the delivery date. The seller, after receiving the buyer's request, at the latest  Within 10 (ten) days, he is obliged to take the product back and pay the product price and return shipping fee without any expense to the buyer. 

When returning the product, the original invoice submitted to the Buyer at the time of delivery must also be returned. If the invoice has a return explanation section, this section should also be filled in and the invoice should be signed by the Buyer and returned with the product.

With product purchased before 28.05.2014How to exercise the right of withdrawal?

For products purchased before 28.05.2014, the Consumer Protection Law No. 4077, which was valid at that time, is valid. Accordingly, using the right of withdrawal within 7 days from the delivery date, without giving any reason and "without paying the shipping fee". have the right to return the products. If the right of withdrawal is outside of the period, the valid period for refund requests is 30 days.

 

 

What are the products for which the right of withdrawal is not valid?

• Products that are specially produced for the buyer, personalized by adding or changing on them,
• Products that are not eligible for return due to their nature 
  Note: The condition of returning products with sensitive hygienic conditions such as underwear, swimwear, cosmetics; The product is unopened and untested.
• Image or audio recordings (DVD, CD and Cassette, etc.), books, magazines, etc. opened after delivery. printed products,  software programs and computer supplies
• Products that are at risk of perishable or may expire
• Products whose price is determined on the stock exchange or other organized markets. For example, products in the category of Bullion, Trinket Gold and Silver, etc.

 

How to use the right of withdrawal and return process for electronic products

• The "Right of Withdrawal" of electronic products; In order for the product to be returned within the scope of the scope, the original box of the product purchased by the buyer must not be damaged, the invoice and all complementary accessories must be sent back together with the product. If it is not sent, the return request will be rejected. 
• In products installed by the service; No refund will be given in cases where the box is opened without service or if the installation is done outside the service.
• In case of inserting the Sim card into the mobile phones and establishing a network connection with Wi-Fi, the device will be in the 2nd hand status. Within the scope of the right of withdrawal in accordance with the legislation, "The product does not lose its salable feature"; required. For this reason, products that have a Sim card inserted or connected via Wi-Fi cannot be returned within the scope of the right of withdrawal. In case of defective product, the store should be contacted. The store may request a technical service report.
• For return requests between 14 days and 6 months, excluding the right of withdrawal, the product must go to the technical service and a return decision must be made by the service.

 

Who bears the return shipping fee during the right of withdrawal process?

Within the right of withdrawal, the return shipping fee belongs to the seller for product returns. Even if the buyers return the products for personal reasons, the buyer has the right to return them without paying the shipping fee.

Can the buyer return the product even if it is used?

Unpacking and testing the product, the usual use of the product, that is, the use of the product as usual, does not remove the right of withdrawal. If the seller has delivered the product to the buyer within the withdrawal period, the buyer may use the product only to the extent required by a regular review. Otherwise, the buyer cannot use the right of withdrawal.

Can the buyer return the product if the product is damaged?

According to the Consumer Protection legislation numbered 6502, the decrease in the value of the product or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the decrease in the value of the product or the impossibility of return is due to the buyer's fault, the buyer must compensate the seller for the decrease in the value or value of the product. In this case, the seller may take legal action against the buyer regarding the decrease in the value of the product in order to compensate the damage. 

 

Can I hand-deliver the product that I will send to your address to the branch?

Sure.  Instead of waiting for the courier belonging to the cargo company, you can deliver the product by hand to the nearest branch of the cargo company that delivered the product to you.

 

How, where and when is the refund made?

The refunds required for the purchases you have made on our site are made to your credit card if you have made your purchase with your credit card, and to your bank account if you have made the purchase via Wire Transfer/EFT.

The time for the refund to be reflected in your account is at the discretion of your bank. Refunds to a credit card are no later than 1 – Payments made by Wire Transfer/EFT within 3 weeks are reflected in the account within 1 week at the latest.

I want a refund to be made to my account!

In case you want the refund to be made to your bank transfer/eft account on our site, you can fill in your IBAN number or your Bank Account Information below in your "User Name" from the upper right part of our site. Click on "Order Problem Notification / Tracking" on the page. read partIf you have made your purchase with a credit card, you do not need to send this information. It will be sufficient to indicate that your refund will be made to the credit card you paid for.

• Bank Name

• Branch Province

• Branch Name

• Branch Code

• Account Holder

• Account Number